Friday, May 25, 2012

Positive Feedback

Feedback.  Most companies rely on feedback from their customers. It's a way for them to gauge how their products are received - does it fit well, does it wear well, does it do what it's supposed to do.  

In this day and age it's never been easier to give a company feedback. You no longer have to write a letter, dig for a stamp and make a trip to the mailbox.  You don't even have to pick up the phone.  Simply send the company an email or comment on Facebook and Twitter.  

We're always quick to provide feedback when something doesn't work - the toaster doesn't toast, the tea kettle doesn't whistle.  In an attempt to resolve the situation we dash off an email to complain.  But what about positive feedback when things go right - your order arrived quickly, the customer service representative was friendly and helpful. We rush to complain but often have a harder time saying thanks, you did a good job.

I'm on the receiving end of feedback.  There are always problems to resolve, but every once in a while I'll get positive feedback - your colors are gorgeous, thanks for shipping so quickly etc.  I appreciate that someone took the time to say keep up the good work.  I'm making a concerted effort to give positive feedback when the situation warrants.  It's always good to reinforce the positive, and it takes just a minute or two.  Think about it the next time you have an opportunity to provide feedback.

It's Memorial Day Weekend here in the States - the kickoff to summer. It's a long weekend for many, and I've seen several discussions on what people are knitting this holiday weekend. Many people have outdoor plans, but if the weather doesn't cooperate, you have to be prepared.

One of the things I'll be working on is Catkin.  I'm almost finished with the first section, and then it's on to the buttonholes.  I can't decide if I want buttons or not.  I've seen it both ways, but I'm undecided.  I have a couple of rows to contemplate my decision.  Or I'll flip a coin.

As we head into summer my color inspiration for the week is a bowl of tomatoes

Yellowy orange with a hint of green.


Pat's here said...

Can't wait to see your finished Catkin!

Pat's here said...

Oh, and I'm delighted to read that you'll be at Squam! See you there, in my Caitlin.